Refunds and Returns Policy for Lone Star Lego
Effective Date: 2/2/2024
At Lone Star Lego, we want you to be completely satisfied with your purchase. We understand that sometimes returns and refunds are necessary. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Please read this policy carefully before making a purchase. By purchasing from LoneStarLego.com, you agree to the terms of this policy.
1. Eligibility for Returns and Refunds:
a. We accept returns and provide refunds for physical products purchased directly from LoneStarLego.com.
b. To be eligible for a return and refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. Timeframe for Returns:
a. You have 30 days from the date of purchase to initiate a return.
b. After 30 days, we are unable to accept returns or provide refunds.
3. Return Process:
a. To initiate a return, please contact our customer support team at Juancrtz8@gmail.com or call us at [insert phone number]. Provide your order details and reason for the return.
b. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
c. Please securely package the product and include the RMA number (if provided) on the package.
d. Ship the product back to us at the following address:
Lone Star Lego
722 E Taylor Street
Harlingen, TX 78550
e. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Process:
a. Once we receive the returned product and verify its eligibility, we will process your refund.
b. Refunds will be issued to the original payment method used for the purchase.
c. Please allow up to [insert number of days] for the refund to be reflected in your account.
5. Fees and Costs:
a. Customers are responsible for the shipping costs associated with returning the product, unless the return is due to our error or a defective product.
b. We do not charge any restocking fees for eligible returns.
6. Product Requirements:
a. All returned products must be in their original packaging and include any accessories, manuals, or promotional items that were included with the purchase.
b. Products must be in the same condition as when you received them, free from any damage or signs of use.
7. Contact Information:
If you have any questions or need assistance with returns and refunds, please contact our customer support team:
– Email: Juancrtz8@gmail.com
– Phone: 956-622-1657
Please note that this Refunds and Returns Policy applies only to purchases made directly from LoneStarLego.com. If you purchased our products from a third-party retailer, please refer to their respective return and refund policies.
We reserve the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Lone Star Lego. We appreciate your business and strive to provide you with the best customer experience possible.